Brown2Green Solutions Privacy Policy

Last updated: 2025-07-31

This Privacy Policy describes how Brown2Green Solutions (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://www.brown2green.earth/ (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected under this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

Consent and Notice

We collect and use your personal data only with your knowledge and, where required, with your explicit consent. This includes obtaining your permission before saving any personal information received through direct communication, service requests, business correspondence, or referrals. You have the right to withdraw consent at any time by contacting us using the information provided in this Privacy Policy.

What Personal Information Do We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

Basic contact details, including your name, address, phone number, and email.
Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account information: your username, password, and security questions.
Service interest information, including the sustainability solutions you explore or request information about.
Customer support information, including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect through Cookies

We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network connection information, your IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

Companies that support our Site and Services.
When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, SDKs, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices. For more information, see the section below, Third Party Websites and Links.

Information We Collect from Offline and Public Sources

We may collect personal information through offline engagements including but not limited to business meetings, networking events, telephone conversations, and personal interactions. We may also collect personal data from forwarded emails, referrals, business relationships, or from publicly available sources such as company websites, industry directories, and social media platforms, where permitted by law.

This information may include your name, contact details, business credentials, and other relevant identifiers used to facilitate our services and maintain business relationships.

How We Use Your Personal Information

Providing Products and Services: We use your personal information to perform our contract with you, process your payments, fulfill your orders, send notifications, create/manage your account, arrange for shipping, facilitate returns/exchanges, and enable reviews.
Marketing and Advertising: Your personal information may be used for marketing and promotional communications (email, SMS, mail), and to show you advertisements for products/services tailored to you.
Security and Fraud Prevention: To detect, investigate, or take action regarding fraud, illegal, or malicious activity. If you have an account, you are responsible for keeping your credentials safe.
Communicating with You: To provide you with customer support and improve our Services, maintain and develop our business relationship.

Cookies

To optimise our web presence, we use cookies. These are small text files stored on your computer's main memory. These cookies are deleted after you close the browser. Other cookies remain on your computer ("long-term cookies") and permit its recognition on your next visit. This allows us to improve your access to our site and provide essential features.

Cookies help us:

Keep track of the service categories you are interested in.
Conduct research and diagnostics to improve our content, products, and services.
Prevent fraudulent activity.
Improve security.

Blocking or rejecting cookies may prevent you from using some site features.

Approved third parties may also set cookies, including search engines, measurement/analytics services, social media networks, and advertising companies.

You can disable cookies in your browser settings, but this may limit the functionality of our services.

How We Disclose Personal Information

We may disclose your personal information to third parties in the following circumstances:

Vendors/Service Providers: Who perform services on our behalf (e.g., IT, payment processing, analytics, customer support, fulfillment, shipping).
Business/Marketing Partners: To provide services and advertise.
When directed or consented: By you, such as to ship products or via social media integrations.
With affiliates/corporate group: For legitimate business interests.
Business Transactions and Legal Compliance: Such as mergers or bankruptcy, legal obligations, enforcing terms, protecting rights.

User Generated Content

If you post reviews or other content in public areas of the Services, it will be accessible by anyone. We cannot control who accesses this information or how it is used. We are not responsible for the privacy or security of information you make public.

Third-Party Websites and Links

Our Site may link to external sites or platforms operated by third parties. Please review their privacy and security policies, as we are not responsible for those sites.

Foreign Clients and Cross-Border Data Transfer

We may engage with international clients/partners and transfer personal data across borders for lawful purposes defined in this Privacy Policy. Transfers comply with Section 16 of the DPDP Act, 2023, with due safeguards and equivalent data protection standards.

Children’s Data

The Services are not intended for use by children. We do not knowingly collect personal information from children. If you are a parent/guardian and believe your child provided us with personal information, please contact us to request deletion.

Security and Retention of Your Information

No security measures are perfect. Any information you send may not be secure while in transit. Do not use insecure channels to send sensitive information. We employ administrative, technical, and physical safeguards (access controls, encryption, firewalls, secure storage, regular audits). We take commercially reasonable steps to secure your information.

The retention period for your data depends on service needs, legal requirements, and resolution of disputes.

Your Rights and Choices

Depending on your location, you may have the right to:

Access or know what personal data we hold.
Request deletion or correction of personal data.
Receive a copy of your data (data portability).
Opt out of certain data uses (like marketing).
Withdraw consent for data use.
Restrict or object to certain processing.
Appeal denial of requests.
Manage communication preferences.

To exercise your rights, contact us. We may need to verify your identity. We will not discriminate against you for exercising your rights.

Contact Us

If you have questions or would like to exercise your rights under this Privacy Policy, contact us at:

Brown2Green Solutions Pvt. Ltd.
📧 Email: info@brown2green.earth
📍 Address: Bengaluru, Karnataka, India