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Brown2Green Solutions Refund and Cancellation Policy

Last updated: 2025-07-31

This refund and cancellation policy outlines how you can cancel or seek a refund for a product or service that you have purchased through the Platform.

Cancellations

  • Cancellations will only be considered if the request is made within 15 days of placing the order.
  • Cancellation requests may not be entertained if:
    • The order has already been communicated to sellers/merchants listed on the Platform and they have initiated the shipping process, or
    • The product is out for delivery.
    • In such cases, you may choose to reject the product at the doorstep.
  • Perishable items (such as flowers, eatables, etc.) are not eligible for cancellation. However, refund or replacement may be possible if you establish that the quality of the delivered product is not good.

Damaged or Defective Items

  • In the event of receiving damaged or defective items, please report to our customer service team.
  • Your request will be considered after the seller/merchant listed on the Platform has checked and verified the item at their end.
  • This should be reported within 15 days of receiving the product.

Product Not as Described

  • If the product you receive is not as shown on the site or does not meet your expectations, notify our customer service within 15 days of receiving the product.
  • The customer service team will assess your complaint and take appropriate action.

Manufacturer Warranty

  • For products that come with a manufacturer's warranty, please contact the manufacturer for any issues.

Refund Processing

  • For refunds approved by BROWN2GREEN SOLUTIONS PVT LTD, it may take up to 7 days for the refund to be processed.

Return Policy

  • We offer a refund or exchange within the first 7 days from the date of your purchase.

  • If 7 days have passed since your purchase, you are not eligible for a return, exchange, or refund.

  • To be eligible for a return or exchange:

    1. The item must be unused and in the same condition that you received it.
    2. The item must be in its original packaging.
    3. Sale items may not be eligible for return or exchange.
    4. Only items found to be defective or damaged may be replaced (on the basis of an accepted exchange request).

  • Some categories of products or items may be exempted from returns or refunds. These categories will be clearly identified at the time of purchase.

Return/Exchange Approval Process

  • For accepted exchange/return requests:
    • Once we receive and inspect your returned or exchanged product, we will notify you via email.
    • If your return or exchange is approved after a quality check, your request will be processed in accordance with our policies.

For any questions or assistance regarding refunds, cancellations, or returns, please contact our customer support team.